Return Policy

At Face Selections, we are committed to providing you with high-quality products and excellent customer service. We understand that sometimes you may need to return a product for various reasons. Please read our return policy carefully to ensure a smooth and hassle-free return process.

  1. Eligibility for Returns:

    • We accept returns for most products purchased from Face Selections.
    • To be eligible for a return, the following conditions must be met:
      • The item must be in its original condition, unused, and with all original tags and packaging.
      • Returns must be initiated within 14 days from the date of delivery.
      • Some products, such as intimate apparel, cosmetics, and personal hygiene items, may not be eligible for returns due to health and safety regulations.
  2. Initiate a Return:

    • To initiate a return, please contact our customer support team at within the specified return window. Provide the following information:
      • Your order number.
      • Product name and SKU.
      • Reason for the return.
  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as a defective product or an incorrect item shipped.
    • We recommend using a trackable shipping method and retaining proof of shipment.
  4. Refund Process:

    • Once your return is received and inspected, we will notify you by email regarding the status of your refund.
    • If the return is approved, a refund will be processed to the original payment method within 5 business days.
    • Refunds may take additional time to reflect in your account, depending on your payment provider.
  5. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange a product, please follow the return process as outlined above and place a new order for the desired item.
  6. Restocking Fee:

    • A restocking fee of 10% may be applied to certain returns. This fee will be deducted from the refund amount.
  7. Non-Returnable Items:

    • The following items are generally non-returnable:
      • Items without original packaging or tags.
      • Products that have been used, damaged, or altered.
      • Products not purchased from Face Selections.
  8. Manufacturer Defects and Warranty:

    • Some products may come with a manufacturer's warranty. If you encounter a defect covered by the warranty, please contact us for assistance in initiating a warranty claim.
  9. Customer Support:

    • If you have any questions or need assistance with the return process, please contact our customer support team at

Face Selections reserves the right to update this return policy as needed. Please refer to our website for the most current version. By shopping with us, you agree to comply with and abide by this return policy.

Thank you for choosing Face Selections for your shopping needs. We appreciate your business and strive to provide you with the best shopping experience possible.

Face Selections